Refund & Replacement

Refund & Replacement Policy – Purvatan

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

At Purvatan, we take pride in offering high-quality, traditionally made products. Once an order is confirmed, we do not accept return or refund requests. However, we understand that issues may arise, and we’re committed to finding a fair and timely solution. We are happy to assist you in the following situations:

1. Damaged Product

If your order arrives damaged, we’re happy to resend or replace the affected item(s). Please follow the steps below:

• Notify us within 2 days of delivery by emailing infopurvatan@gmail.com
• Include:
  • Your Order Number
  • Clear photo of the invoice
  • One image of the outer packaging
  • Two clear images showing the damage
  • A complete unboxing video showing the damaged item
• If the order contains multiple items, only the damaged product(s) will be replaced.
• Replacements will be processed within 7 to 10 business days.
• Our team will respond within 24–48 hours and guide you through the process.

📦 2. Missing Product

If any item is missing from your order:

• Notify us within 2 days of delivery by emailing infopurvatan@gmail.com
• Include:
  • Your Order Number
  • Image of the invoice
  • One image of the outer box
  • Two clear images of the opened box
  • A video of the unboxing clearly showing all received items
• Refunds will not be processed for missing items, but we will promptly resend the missing product.
• You’ll receive a response within 24–48 hours.

🧴 3. Spoiled Product

If the product appears to be spoiled or not in expected condition:

• Notify us within 2 days of delivery via infopurvatan@gmail.com
• Include:
  • Your Order Number
  • Date of manufacture or packaging
  • Clear images or video showing the issue
• Please note:
  • As our products are 100% natural and handcrafted, slight variations in taste, texture, aroma, or color are normal and not considered defects.
  • We ensure no compromise is made in the traditional preparation and purity of our ingredients.
• After investigation, if spoilage is confirmed, we will replace the product at no cost.
• Our team will respond within 24–48 hours and ensure a fair resolution.

🕊️ Our Commitment

At Purvatan, we believe in tradition, purity, and trust. We are always here to listen and help, ensuring your experience with us remains rooted in care and fairness.